Layna 1 Year Warranty Registration Guide
Your LAYNA mask is protected by a 1-year warranty. Here's exactly what it covers, how to register, and what to do if you ever need to make a claim.
Every LAYNA LED Face Mask is backed by a 1-year limited warranty that covers manufacturing defects and hardware failures under normal use. Registering your product is fast, free, and ensures you're protected the moment something goes wrong. Here's everything you need to know.
What the LAYNA 1-Year Warranty Covers
The LAYNA warranty covers defects in materials and workmanship under normal, intended use. This includes:
• LED lights that fail to illuminate or lose significant intensity within the warranty period
• Hardware failures in the controller, charging port, or wiring (wireless model)
• Mask shell defects including cracking or hinge failures under normal use
• Power adapter failures under normal use
What the warranty does not cover: Damage from misuse (dropping, water damage beyond the device's IP rating, use of non-approved power adapters), cosmetic wear that doesn't affect performance, or damage from unauthorized modifications or repairs.
How to Register Your LAYNA Mask
Registration takes under two minutes. Visit laynaface.com/warranty, enter your purchase order number, and complete the registration form. You'll receive a confirmation email with your warranty details. We recommend registering immediately upon purchase — even if you don't plan to file a claim for years, registration ensures your coverage is documented from day one.
Keep your order number and proof of purchase. These are required to process any warranty claim. Screenshots of your order confirmation work perfectly as documentation.
What to Do If You Need Warranty Service
If you experience a hardware issue within your warranty period, contact our support team at support@laynaface.com with your order number and a brief description of the issue. We'll work with you to diagnose the problem and, if it falls under warranty coverage, provide a replacement or repair at no cost.
Our goal is to resolve warranty issues within 5-7 business days. Because LAYNA masks are used daily by customers who rely on them for their skin routines, we treat warranty service with the same urgency we'd want for our own skin health.
Extending Your Coverage
For customers who want longer-term peace of mind, LAYNA occasionally offers extended warranty options at checkout. We recommend considering extended coverage if you're purchasing as a gift (you may not know when the recipient registers) or if you simply want the security of knowing your investment is protected beyond the standard one year.
Your LAYNA mask is built to last well beyond one year with proper care — regular cleaning, proper storage, and use with the included power adapter. But the warranty is there because we stand behind our product quality, and because your skin doesn't take days off.
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