We'd Love to Hear From You
Contact Us
Have a question about your order, our LED skin therapy products, or anything else? Our team is here to help — usually within 1 business day.
Business Hours
Mon – Fri
9:00 AM – 6:00 PM PST
Mailing Address
LAYNA Inc.
12800 Wilshire Blvd, Suite 200
Los Angeles, CA 90049, USA
Website
We typically respond within 1–2 business days.
Quick Links
- Returns Policy→
- Warranty Registration→
- Track Your Order→
or via your Amazon account
- FAQ→
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Common Questions
Frequently Asked Questions
My order — when will it ship?
Orders placed within the US typically ship within 1–3 business days. You'll receive a tracking number via email once your order is on its way.
How do I return or exchange a product?
We accept returns within 30 days of delivery. Email us at support@laynaface.com with your order number and we'll send you a prepaid return label.
My device isn't working — what do I do?
All LAYNA devices are covered by a 1-year warranty. Visit /warranty to register your product and contact us for a replacement or repair.
How long does it take to get a response?
We respond to all inquiries within 1–2 business days during Mon–Fri, 9:00 AM – 6:00 PM PST.
I bought on Amazon — can I track my order here?
Please track your Amazon order directly in your Amazon account. For any other questions, use the form below and we'll be happy to help.
Can't find what you're looking for?
Visit our full FAQ page →