Frequently Asked Questions

LED light therapy uses specific wavelengths of light to penetrate the skin at different depths. Red light (625nm) reaches the dermis to stimulate natural collagen production, reducing fine lines and wrinkles. Blue light (465nm) targets acne-causing bacteria on the skin surface and reduces inflammation. Both wavelengths are FDA cleared and used in professional dermatology settings.

Red light (625nm) penetrates deeper into the skin to boost collagen and elastin, making it ideal for anti-aging and improving skin texture. Blue light (465nm) works on the surface to kill acne-causing bacteria and calm inflammation, making it more effective for breakouts and rosacea. Many users alternate between the two based on their skin needs.

LAYNA devices use two clinically proven wavelengths: red light at 625nm and blue light at 465nm. These are the same wavelengths trusted by dermatologists and medspas. We do not use near-infrared (NIR) or 830nm — our devices are designed specifically around these two FDA-cleared wavelengths for optimal at-home results.

Yes, all LAYNA LED Face Masks are FDA cleared for safety and efficacy. This means they have been reviewed and verified by the US Food and Drug Administration for home use. FDA clearance is an important indicator that a device is safe and effective for consumer use.

Both the A40 (plug-in) and A41 (wireless) masks feature 72 medical-grade LED beads that provide comprehensive facial coverage. This ensures no dead zones during treatment, so every area of your face receives consistent light therapy.

We offer free standard shipping on all US orders. Standard shipping typically takes 5-7 business days. Expedited shipping (2-3 business days) is available for an additional fee at checkout. International shipping times vary by destination.

We offer a 30-day money-back guarantee on all LAYNA products. If you do not see results you are satisfied with within 30 days of purchase, contact us for a full refund — no questions asked. We want you to feel confident in your purchase.

Yes, once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your delivery progress on our website or the carrier's site. For any issues with delivery, please contact our support team.

Yes, we ship to select international destinations. International shipping fees and delivery times vary by country. Please note that additional customs duties and taxes may apply depending on your local regulations and are the responsibility of the buyer.

While individual results vary, most users notice visible improvements within 4-8 weeks of consistent use. Clinical studies show that users applying LED therapy 3-5 times per week see significant improvements in skin tone, texture, and overall radiance. Consistency is key — we recommend using your LAYNA mask daily for best results.

For optimal results, we recommend using your LAYNA LED Face Mask once daily, 10 minutes per session. You can use it more frequently if desired, but most users see the best results with consistent daily use. The A40 plug-in model allows unlimited session time, while the A41 wireless model provides 20+ sessions per single charge.

Yes! Many users alternate between red and blue light depending on their skin goals. Some use red light in the morning for collagen stimulation and blue light in the evening for acne control. LAYNA masks feature both wavelengths, allowing you to customize your sessions based on your skin needs each day.

LAYNA LED Face Masks are designed for all skin types and tones. The red and blue light wavelengths used are gentle and non-invasive. However, if you have a specific skin condition, are pregnant, or are taking photosensitizing medications, we recommend consulting with your dermatologist before use. Our built-in eye protection shields your eyes during treatment for added safety.

Absolutely. LED light therapy works well alongside your existing skincare routine. For best results, apply your regular serums and moisturizers after your LED session. Avoid applying heavy creams or occlusive products right before treatment, as they can reflect light and reduce efficacy.

All LAYNA devices come with a 1-year limited warranty that covers manufacturing defects and hardware failures under normal use. The warranty does not cover damage caused by misuse, accidental damage, or unauthorized modifications. Register your warranty at laynaface.com/warranty to activate coverage.

You can register your LAYNA device warranty online at laynaface.com/warranty. Have your device serial number and order confirmation ready. Registration takes just a few minutes and ensures your warranty is properly activated and documented.

Our customer support team is available via email at support@laynaface.com. We typically respond within 1-2 business days. For warranty claims or order issues, please include your order number and a description of the issue to help us assist you quickly.

First, check that your device is properly charged (for A41 wireless) or connected to power (for A40 plug-in). If the issue persists, contact our support team at support@laynaface.com with your order number and a description of the problem. If your device is within warranty and has a manufacturing defect, we will repair or replace it at no cost.